Handling complaints and repairs

• In warranty period
• Repair of defective component
• Exchange for new components
• Complaints after the completion of pre-orders for this service
• Out of warranty period
• Repair of defective component by our service department
• Ensurance of repairs by an authorized service center or by the manufacturer
• During product repair we can rent you a spare piece for a modest fee

Routine maintenance

Cleaning and testing TL VCR, a doom cameras, monitors, ...

Ensurance of repairs by contractual partners

Including ensurance of transport and customs formalities

Collection and disposal of hazardous waste

Defective accumulators, monitors, transformers and printed circuits, ionization detectors, etc.

What we need from you

To ensure adequate quality and speed of our work we need from you:

• Sustain warranty (a copy of delivery note, invoice or product numbers)
• A detailed description of defects, a description of the requirement for service
• Contact person for your company (preferably directly to the assembly or service technician)
• In the case of an extended warranty you must sustain a copy of the relevant contracts
• In the case of returning goods from a loan you must sustain the loan contract number
• In the case of an branch office inform us about the address where the repaired product to be send
• When you require to rent a spare piece send us written order of the service